Applying PDCA cycle to study tracking and feedback in information processing under a complex background
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摘要: 随着医院网络办公的不断发展，医院信息传递的手段逐渐增多，信息传递的背景变得越发复杂。本文以某三级医院的办公室为例，对复杂信息来源、复杂处理渠道进行分析，剖析导致办公室信息处理效率及质量不高的根本原因，并提出解决方法。通过鱼骨图分析法，从医院、部门、个人和其他4个维度，总结出影响办公效率的14个要素；通过使用PDCA循环管理工具，从P(计划)、D(实施)、C(检查)、A(处理)4个阶段入手，制定改进方案，建立常态长效机制，2020年第一季度的漏办率较去年同期降低3%，3 d以内事项办结率由69.38%提升到95.00%，行政办公效率得到显著提高。使用PDCA循环对信息处理的追踪和反馈过程进行了完善和升级，保证了办公室需要处理的事务事事有回应，件件有落实，并提高了信息传输的效率及处理速度，在复杂的信息环境中切实提升了医院办事的效率。Abstract: With the continuous development of hospital network office, the means of hospital information transmission gradually increase, and the background of information transmission becomes more and more complicated. This paper analyzes the complex information sources and processing channels of the office, and dissects the root causes of the inefficiency and low quality of office information processing. Taking the hospital office of a tertiary hospital as an example, this paper analyzes the complex information sources and processing channels of the office, analyzes the root causes of the low efficiency and quality of office information processing, and puts forward solutions. Through the fishbone diagram analysis method, from the hospital, Department, individual and other four dimensions, summed up 14 factors affecting office efficiency; through the use of PDCA cycle management model, from the four stages of P (plan), D (implementation), C (inspection), a (processing), formulate improvement plan, establish a normal long-term mechanism, the omission rate in the first quarter of 2020 is 3% lower than that of the same period last year, 3 days The completion rate of internal affairs increased from 69.38% to 95.00%, and the administrative office efficiency was significantly improved. Using PDCA cycle to tracking and feedback of information processing process to improve and upgrade, to ensure the office needs to handle affairs to have response, both have to implement, and improves the efficiency of information transmission and processing speed, in complex information environment to improve the efficiency of hospital management.
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Key words:
- PDCA /
- Dean's office /
- Information processing
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