Research on current status and strategy of community health service in Tianhe district of Guangzhou
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摘要: 目的 调查了解广州市天河区社区卫生服务体系建设及发展现状,为推进区域社区卫生服务改革发展提供参考与借鉴。 方法 采用自行设计的结构式问卷,对2015年2-7月天河区内27家社区卫生服务中心开展普查,调查内容包括社区卫生服务中心基本情况、人力资源情况、财务收入以及社区卫生服务提供等;采取偶遇的<方法,对区内12家社区卫生服务中心的434名就诊者进行问卷调查,调查内容包含居民对社区卫生服务中心就诊路程、设施设备、诊疗技术、服务态度等项目的满意度。 结果 居民对天河区社区卫生服务满意度总体达到比较满意水平,对就诊路程、流程的满意度最高(4.28±0.71、4.23±0.65),对设施设备及诊疗技术的满意度最低(3.95±0.81、4.06±0.68),不同职业人群的满意度差异具有统计学意义(P<0.05)。同时社区卫生服务机构存在资源配置不均衡、政府财政投入相对不足、硬件条件较为落后、医护人员整体素质偏低等问题。 结论 健全社区卫生服务网络、加大财政投入、鼓励社会资本参与、创新吸引优质资源下沉的机制、注重发挥医保杠杆调节功能、加大人才引育力度将有助于推动天河区社区卫生服务发展。Abstract: Objective To investigate the status of construction and development of community health service system in Tianhe district and provide information and reference for the promotion of the reform and development of the regional community health service. Methods By using self-designed structured questionnaire,27 community health service centers in Tianhe district were surveyed for the basic situation of the community health service centers,human resources,financial payments and community health service delivery etc.Moreover,a survey for the satisfaction of treatment process,facilities and equipment,medical technology,service attitude etc.was conducted among 434 clients from district 12 community health service centers using occasional method. Results The residents of the Tianhe district showed somewhat satisfaction at the community health service,included the highest satisfaction (4.28±0.71,4.23±0.65) at the distance between the abode and service centers and medical procedures,and lowest satisfaction at facilities and the diagnosis and treatment technology (3.95±0.81,4.06±0.68),there were difference in the satisfaction among the different occupational groups (P<0.05).A lot of problems such as the not balanced allocation of resources,insufficient government input,comparatively fall behind of hardware requirements,lower overall quality of health care workers and so on were widely existed in community health service centers. Conclusion To improve community health service network,increase financial investment,encourage social capital participation,bring forth the new mechanism that attract quality resources,regard the regulation function of medical insurance,and intensify efforts to attract talents will contribute to the development of community health services in Tianhe district.
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Key words:
- Community health service /
- Current status /
- Strategy
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