Value analysis of PDCA circulation management method in improving flawed ICU nursing in hospital
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摘要: 目的 探讨PDCA循环管理法改善医院ICU护理缺陷的价值,为提高医院护理质量提供参考。 方法 采用回顾性研究方法,选择2014年1—12月在湖北医药学院附属东风医院ICU进行诊治的患者160例作为对照组,另选择2015年1—12月在ICU进行诊治的患者160例作为观察组,2组患者的性别、年龄、体重指数、疾病类型等对比差异均无统计学意义(均P>0.05);其中对照组实施传统的经验式护理,观察组给予基于PDCA循环的护理干预,2组患者的护理人员在人数、学历构成、职称构成、年龄分布等指标上对比差异无统计学意义(均P>0.05);记录2组护理缺陷发生情况与护理质量。 结果 观察组出现身份识别错误1例,药物配发错误1例,护理缺陷发生率为1.3%,对照组出现身份识别错误3例,输液管理缺陷3例,药物配发错误4例,其他2例,护理缺陷发生率为7.5%,观察组明显低于对照组(P<0.05);2组在管理期间都进行30次检查,检查期间观察组与对照组的物品完好率分别为99.27±0.94和84.97±2.35,观察组明显高于对照组(P<0.05);经问卷调查,观察组对护理服务满意人数156例,满意度得分为97.03±3.80,对照组对护理服务满意人数138例,满意度得分为83.84±4.52,观察组显著高于对照组(P<0.05)。 结论 PDCA循环管理法在应用能减少医院ICU护理缺陷的发生,提高ICU物品完好率,改善护患关系,提升医院整体服务质量,有很好的应用价值。Abstract: Objective To explore the value of PDCA cycle management method in improving the hospital ICU nursing defects,thus to provide reference for the improvement of the quality of hospital care. Methods Using the method of retrospective study,we selected 160 ICU patients from January,2014 to December,2014 in our hospital as control group,and 160 cases from January,2015 to December,2015 as the observation group.Then we compared gender,age,body mass index,disease types between the two groups and found no statistical significance(P>0.05);the control group received traditional nursing experience,and the observation group was given nursing intervention based on PDCA cycle.There was no significant difference in the number,academic structure,professional title,age distribution and other indicators between the nursing staff in the two groups(P>0.05).We recorded nursing defects and nursing quality of the two groups. Results One case of mistaken identification and one case of drug dispensing errors happened in the observation group and the nursing defect occurrence rate was 1.3%.For the control group,it had 3 cases of identification error,3 cases of transfusion management defects,4 cases of drug dispensing errors,2 cases of other errors,and nursing defect occurrence rate was 7.5%.The observation group was significantly lower than that of the control group(P<0.05).The two groups were inspected 30 times,the rates of items in good condition in the observation group and the control group were 99.27±0.94 and 84.97±2.35 respectively,and the observation group was significantly higher than the control group(P<0.05).Via the questionnaire,156 cases were satisfied with nursing service in the observation group,with 97.03±3.80 satisfaction rate,and 138 cases in the control group,with 83.84±4.52 satisfaction rate.The observation group was significantly higher than the control group(P<0.05). Conclusion The application of PDCA circulation management method can reduce the incidence of ICU nursing defects,improve the integrity rate of ICU items,improve the relationship between nurses and patients,improve the overall quality of hospital services,and has a good application value.
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Key words:
- PDCA circulation /
- ICU /
- Quality of care /
- Nursing defect /
- Satisfaction
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