Volume 20 Issue 4
Apr.  2022
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Article Navigation >  Chinese Journal of General Practice  > 2022  >  20(4): 539-543
LI Yan-jun, WEI Lai, FAN Sheng-gen, LU Xiao-hui, CHENG Yin-xia, CHEN Wen-zhi. Construction and application of the service performance evaluation index system for job-transfer general practitioners[J]. Chinese Journal of General Practice, 2022, 20(4): 539-543. doi: 10.16766/j.cnki.issn.1674-4152.002396
Citation: LI Yan-jun, WEI Lai, FAN Sheng-gen, LU Xiao-hui, CHENG Yin-xia, CHEN Wen-zhi. Construction and application of the service performance evaluation index system for job-transfer general practitioners[J]. Chinese Journal of General Practice, 2022, 20(4): 539-543. doi: 10.16766/j.cnki.issn.1674-4152.002396
shu

Construction and application of the service performance evaluation index system for job-transfer general practitioners

doi: 10.16766/j.cnki.issn.1674-4152.002396
  • 1.

    Experimental Teaching Management Center, Zunyi Medical University, Zunyi, Guizhou 563000, China

Funds:

 CJ-2018-1

  • Received Date: 2021-10-21
    Available Online: 2022-08-20
    Abstract
  •   Objective  To develop and apply the service performance evaluation index system for job-transfer general practitioners based on the post competency requirements of general practitioners, for providing a reference for the exploration of the capability-oriented training system for job-transfer general practitioners.  Methods  Literature review method was used to extract indexes, two rounds of Delphi method were adopted to screen and develop the service performance evaluation index system for the job-transfer general practitioners, and analytic hierarchy process was applied to determine the weights of indexes. A total of 150 job-transfer general practitioners were investigated by means of purposive sampling to construct indexes, and statistical analysis was then conducted in way of descriptive statistics and t-test, and analysis of variance.  Results  During the two rounds of expert consultations, the response rates were 100.0% and 94.1%; the judgement coefficients were 0.977 and 0.931; the familiarity rates were 0.812 and 0.789; and the authority rates were 0.895 and 0.860. The expert coordination coefficients for the first and the second consultations were 0.278 (χ2=203.014, P < 0.001) and 0.406 (χ2=259.863, P < 0.001), respectively. Finally, an index system was developed, consisting of 3 first-tier indexes, 10 second-tier indexes and 28 third-tier indexes. In terms of reliability test, the total index Cronbach ' s α coefficient was 0.973; in terms of validity test during factor analysis, three main factors were extracted for orthogonal rotation, and the cumulative variance contribution rate was 70.934%. The results of the questionnaire survey showed that the job-transfer general practitioners boasted of the best basic work competency, and there was a significant difference in the total competency self-assessment score of the general practitioners of difference genders and professional titles (all P < 0.05).  Conclusion  The service performance evaluation index system for job-transfer general practitioners developed in this study can provide objective and scientific reference basis and effective tools for improving the training, assessment and evaluation for the job-transfer general practitioners.

     

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