Objective To investigate the satisfaction of community health service among community elderly population in a district in Chengdu, to find out the existing deficiencies and to analyze the influencing factors of the satisfaction, thus to provide a basis for further improvement of community health services.
Methods Via self-made questionnaire, a total of 910 elderly clients above 60 years who had portfolio in all the 14 community health service centers in a district in Chengdu from June to December 2016 were randomly selected to conduct the face-to-face investigation. And 864 questionnaires were recovered, with an effective recovery rate of 94.4%. The date was logged by Epidata 3.1 and analyzed by SPSS 20.0. Descriptive statistical analysis, ANOVA, and T test were used to analyze satisfaction and influencing factors of the satisfaction of community health service.
Results The overall satisfaction rate of community health service was 78.4%, and the satisfaction degree of each item from high to low was service attitude (95.2%), explanation and communication (89.5%), queuing time (86.1%), medical treatment (84.9%), service price (76.8%), technical level (75.7%), and medical equipment (74.4%). The main factors that affect the satisfaction of community health service are age, marital status, whether suffering from chronic diseases, medical insurance type, self-assessment of health status, self-assessment of economic conditions and other factors.
Conclusion The overall satisfaction of community health services is high in the elderly, but there are also weak links. To start with relevant influencing factors, we can take corresponding measures to improve the satisfaction of the elderly on the community health service.
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