Applying PDCA cycle to study tracking and feedback in information processing under a complex background

With the continuous development of hospital network office, the means of hospital information transmission gradually increase, and the background of information transmission becomes more and more complicated. This paper analyzes the complex information sources and processing channels of the office, and dissects the root causes of the inefficiency and low quality of office information processing. Taking the hospital office of a tertiary hospital as an example, this paper analyzes the complex information sources and processing channels of the office, analyzes the root causes of the low efficiency and quality of office information processing, and puts forward solutions. Through the fishbone diagram analysis method, from the hospital, Department, individual and other four dimensions, summed up 14 factors affecting office efficiency; through the use of PDCA cycle management model, from the four stages of P (plan), D (implementation), C (inspection), a (processing), formulate improvement plan, establish a normal long-term mechanism, the omission rate in the first quarter of 2020 is 3% lower than that of the same period last year, 3 days The completion rate of internal affairs increased from 69.38% to 95.00%, and the administrative office efficiency was significantly improved. Using PDCA cycle to tracking and feedback of information processing process to improve and upgrade, to ensure the office needs to handle affairs to have response, both have to implement, and improves the efficiency of information transmission and processing speed, in complex information environment to improve the efficiency of hospital management.