Volume 19 Issue 7
Jul.  2021
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Article Navigation >  Chinese Journal of General Practice  > 2021  >  19(7): 1155-1157, 1185
HUANG Jiao-ling, SU Zhong-xin, CUI Ya-qi, LIU Tie-xin, LIN Jie, GONG Wei-hua, ZHOU Liang, WANG Zhao-xin, LU Wei, YANG Yong-hua. Satisfaction analysis of community health service utilization among young and middle-aged building crowds[J]. Chinese Journal of General Practice, 2021, 19(7): 1155-1157, 1185. doi: 10.16766/j.cnki.issn.1674-4152.002009
Citation: HUANG Jiao-ling, SU Zhong-xin, CUI Ya-qi, LIU Tie-xin, LIN Jie, GONG Wei-hua, ZHOU Liang, WANG Zhao-xin, LU Wei, YANG Yong-hua. Satisfaction analysis of community health service utilization among young and middle-aged building crowds[J]. Chinese Journal of General Practice, 2021, 19(7): 1155-1157, 1185. doi: 10.16766/j.cnki.issn.1674-4152.002009
shu

Satisfaction analysis of community health service utilization among young and middle-aged building crowds

doi: 10.16766/j.cnki.issn.1674-4152.002009
  • 1.

    School of Public Health, Shanghai Jiao Tong University School of Medicine, Shanghai 200025, China

Funds:

 71904145

 71774116

 HNSK(ZC)17-11

 Hnky2019-30

 CHDI-2019-C-01

  • Received Date: 2020-06-20
    Available Online: 2022-02-16
    Abstract
  •   Objective  To explore the service utilization of Shanghai community health services and the satisfaction of incumbent workers and the influencing factors.  Methods  Questionnaire survey was conducted on the building employees in Beiwaitan Street of Shanghai with a typical sampling method. A total of 1 040 questionnaires were distributed, and 993 valid questionnaires were recovered. The effective recovery rate was 95.5%.  Results  The overall satisfaction score of building crowds for community health service was 7.24, with a higher evaluation of the community health service attitude, medical environment, medical expenses, effective communication, reasonable inspection, reasonable dispensing, service efficiency, effective treatment, etc, the first three of which scoring 7.90, 7.89, and 7.88. The satisfaction on long prescriptions, referral services, family beds, extended prescriptions, quality of medical staff and other aspects were lower, the first three of which scoring 7.38, 7.43 and 7.43. Marital status, household registration, self-rated health status, and cognition of family doctor were the main influencing factors of community health service satisfaction. The satisfaction score of Shanghai household members (7.54) was significantly higher than that of non-Shanghai household members (6.27), and the satisfaction score for the very clear cognition of family doctor was 8.33, which was significantly higher than the very unclear (5.60), relatively unclear (6.51) and general cognitive status groups (7.44).  Conclusion  The policy of introducing community health service into buildings through family doctor has been recognized by building staff. Publicity efforts should be strengthened to raise the level of awareness of family doctor system; education and training should be used to strengthen the building of talent teams and improve the technical level of community medical staff; the government should promptly modify the prescription policy and the three-level referral system, and to improve the quality of services for home beds.

     

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