Volume 21 Issue 10
Oct.  2023
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Article Navigation >  Chinese Journal of General Practice  > 2023  >  21(10): 1719-1723
WANG Jiaxin, SHI Dazhen, MA Wenhan, ZHAO Yali. A qualitative study of contracted patients' needs of family doctor services and team composition under COVID-19[J]. Chinese Journal of General Practice, 2023, 21(10): 1719-1723. doi: 10.16766/j.cnki.issn.1674-4152.003209
Citation: WANG Jiaxin, SHI Dazhen, MA Wenhan, ZHAO Yali. A qualitative study of contracted patients' needs of family doctor services and team composition under COVID-19[J]. Chinese Journal of General Practice, 2023, 21(10): 1719-1723. doi: 10.16766/j.cnki.issn.1674-4152.003209
shu

A qualitative study of contracted patients' needs of family doctor services and team composition under COVID-19

doi: 10.16766/j.cnki.issn.1674-4152.003209
  • 1.

    School of General Practice and Continuing Education, Capital Medical University, Beijing 100069, China

Funds:

 18SRB012

  • Received Date: 2022-05-12
    Available Online: 2023-11-23
    Abstract
  •   Objective  To understand the views and needs of contracted patients on contracted family doctor services in urban Beijing under COVID-19, and to understand the team members that can meet their needs, so as to provide reference for the improvement of family doctor contract service quality in the future.  Methods  Purpose sampling method was used to select one community health service center in each of five urban districts in Beijing, and ten contracted outpatients were selected from each center for face-to-face in-depth personal interviews. A total of 47 contracted residents were interviewed to reach information saturation from June 2021 to July 2021. The interview materials were analyzed by content analysis method.  Results  (1) The contents of basic services (including 6 basic medical services, 4 basic public health services and 3 other services) and 8 personalized services were delivered for signed patients. The above services were mainly provided by general practitioners and assisted by nurses or assistants. (2) The interviewees' recognition of contracted family doctor services was reflected in the three themes of convenience, continuity and caring. (3) The needs of signed patients for family doctor team services could be summarized into six themes: increasing the variety and supply of drugs, providing home-visit services for the elderly, optimizing the team structure, delivering drugs to the home, organizing health education, and regularly sending health information through mobile phones.  Conclusion  We should improve the content and methods of contracted family doctor services, optimize the structure of the service team to meet the needs of signed patients under the COVID-19 and continue to improve the quality of contracted family doctor services in public health emergencies.

     

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